Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations Make it safe to talk about almost anything Transform unpleasant emotions into powerful dialogue Be persuasive, not abrasive. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives New case studies showing how business leaders successfully applied these methods to achieve results New links to videos teaching what to do and what to avoid during crucial conservations New research findings offering fresh insights for applying the skills taught in the book. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. A decisive conversation is a discussion between two or more people where (1) the meaning is important, (2) the opinions differ, and (3) the emotions are strongly expressed. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.Summary: "Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation poorly and suffer the consequences or apply the lessons and strategies of Crucial Conversations and improve relationships and results. This new edition addresses issues that have arisen in recent years. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. If handled badly they can lead to breakdowns. If handled properly they create breakthroughs. There are three factors that tend to define a crucial conversation: 1) Opinions differ 2) The stakes are high and 3) Emotions are high. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Crucial conversations, by their very definition are important and can affect a person’s life. The book that revolutionized business communications has been updated for today's workplace. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. Keep your cool and get the results you want when faced with crucial conversations. Perhaps once a decade, a book comes along that transforms peoples lives in a very real, measurable way.
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